Frequently Asked Questions

What Shipping Methods Are Available?

All small shipments are sent via Australia Post with tracking included. Large shipments (e.g. storage furniture) are sent via a freight company on a “Road Express” service. Shipping fees vary depending on whether cart items are classified as BULKY items or NON-BULKY items as follows:

  1. Flat-Rate shipping of $10.00 will be applied to an order value < $75 consisting of non-bulky items ONLY
  2. Free shipping will be applied to an order value >= $75 consisting of non-bulky items ONLY
  3. For shipments containing bulky items, a freight ESTIMATE will be provided using a Road Express Courier (and Australia Post if < 22kg). For large furniture orders, contact us for a firm freight quote before payment. The freight quote may be more or less than the online ESTIMATE depending on your location.

Note: Bulky Items include Storage Furniture, Storage Containers, Totes and other bulky items that are too large to fit into a pizza box or that weigh more than 1kg. All other items are considered to be non-bulky and qualify for our flat-rate / free-shipping depending on order value.

How Long Will it Take To Get My Package?

We will provide an estimated delivery date depending on location and freight carrier. Once the goods have been picked up this is out of our control but generally you will be able to track your order.

How Do I Track My Order?

If we’ve supplied you with an Australia Post or freight courier tracking number, use their website to track your order.

How Do I Place an Order?

Place an order by logging into your account then placing items into your shopping cart. Proceed to the Checkout Page when you’re ready to checkout & pay for your order. If you don’t have an account, you can create a new account and save your details for future purchases or you can choose to purchase & checkout without an account.

How Should I Contact you if I Have Any Queries?

You can contact us by phone 07 32934390 from Mon-Thu 10am – 3pm and Fri 9am – 12pm.

Alternatively email us at: [email protected]

If you don’t have an email account, use the CONTACT form on the menu of our website.

Do I Need an Account to Place an Order?

No you don’t need to create an account to place an order. You will still need to supply your name, address, email & phone number at checkout for shipping purposes. The advantage of creating an account is this information is stored on our website for future orders. Note that we DO NOT store credit card payment information on our website.